Terri Rousseau

Customer Service Representative

Office Phone: 815-389-6003

I began working at Regal Cutting Tools in 2011. My first job was in the distribution center where I filled and shipped customer orders. That’s where I learned the importance of making sure the customer got what they wanted and we met our shipping schedule. Now that I am in Customer Service the importance of accuracy in quoting prices and taking orders is reinforced because I know the importance of getting the right tools to customers on time.  Even though I’m new I find the different requests I get daily a challenge that makes my job interesting.