Customer Service Representative

Job Reference #: 15-04
Location: Roscoe, IL

The successful candidate will be responsible for performing tasks directed by the customer service manager. The primary activity will be answering the telephone, processing requests from customer which include entering orders, developing quotations, expediting in process orders, answering emails from customers and other tasks assigned by the manager.  This position is the primary contact with customers and a strong upbeat attitude is required.

Tasks

  • Provide information to customers concerning products and prices
  • Develop product quotations
  • Recommend solutions to customers requests
  • Resolve issues by clarifying customer’s problem
  • Prepare quotations using Microsoft Word and Excel
  • Inform customers of promotions
  • Enter orders

Qualifications:

  • Friendly outgoing personality
  • High School education
  • Familiar with Microsoft Word and Excel
  • Cutting tool or industrial background helpful

Benefits

  • We provide 40 hour work week.
  • Medical and Dental insurance
  • 401K

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